Privacy Policy & POPIA Statement

1. Commitment to Privacy

At Dates Market (PTY) LTD ("we", "us", or "our"), we are committed to protecting the privacy and personal information of our customers in strict accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. Personal Information We Collect

When you place an order or interact with our online store, we collect:

• Contact Details: Name, email address, telephone number, and WhatsApp contact.
• Delivery Details: Physical delivery address, suburb, city, postal code, and province.
• Transaction Records: Order items, weight, total amount paid, and payment reference numbers.

Payment Security Note: We do NOT store your credit card or bank details on our servers. All card payments and Instant EFT transactions are processed securely through accredited South African payment gateways (Yoco and PayFast) with 256-bit SSL encryption.

3. How We Use Your Data

• To process, fulfill, and deliver your fresh date orders door-to-door across South Africa.
• To send order confirmation notifications, tracking numbers, and delivery status updates via email or SMS/WhatsApp.
• To provide customer support and respond to wholesale or retail inquiries.
• To comply with South African tax and accounting requirements (SARS).

4. Third-Party Sharing

We do NOT sell, rent, or trade your personal information to third parties. We only share necessary delivery information with vetted express courier services (such as Courier Guy / Aramex) solely for fulfilling your shipment.

5. Your POPIA Rights & Contact

You have the right to request access to, correction of, or deletion of your personal data held by us at any time.